![]() ![]() Next, click on the Services tab, check the box to Hide all Microsoft services, then click the Disable All button (maybe make a note of which are currently enabled/disabled), then click OK and reboot the computer. Click Start, or hit WinKey-R, type in msconfig and hit enter in the General tab, click Selective Startup, uncheck Load startup items (if required) and leave Load system services and Use original boot configuration options checked. Try doing a clean boot and then test the game. check the information under the 'General' tab below the list of events, starting with "Faulting application name." in the center column, look for a recent error for the game (maybe sort by Date and Time, or search for 'bg3') after starting the Event Viewer, expand 'Windows Logs' in the left column and select 'Application' in Windows 10, 'event' should bring up 'View event logs'. click Start (or WinKey-R), then type "event viewer" into the search box. If you check the Event Viewer, does that give an error code or 'Faulting Module' file name that might help identify the cause of the crash? With the GOG version, in the (optional) Galaxy client, select the game, then the settings icon at the top right (beside the Play button) and under Manage Installation select 'Verify / Repair'. Try verifying local files: in the Steam library, right click on the game and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Files.' button. In Windows 7, check off the option to 'Disable display scaling on high DPI settings', disable desktop composition and run as administrator. ![]() Try right clicking the executable, select Properties, switch to the Compatibility tab and check off the 'Override high DPI scaling behavior' option (set it to Application), maybe run as administrator and disable fullscreen optimization, and set a Win 7 or 8 compatibility mode. Try exiting out of the Steam client, if applicable, and starting the game directly from the '.\SteamApps\common\Baldurs Gate 3\bin' folder, by right clicking the executable (bg3.exe for Vulkan, or bg3_dx11.exe) and running as administrator. If the monitor refresh rate is higher than 60, try setting an FPS cap in the game options for 60. Try lowering the graphics settings and resolution, and switch to Windowed or Fake Fullscreen display mode, to see if that will make a difference. In the launcher settings, try switching to DirectX 11, rather than Vulkan, and see if that makes a difference. Selecting a region changes the language and/or content on you shutting down all non-essential programs (especially anti-virus) before starting the game? Firewalls can cause conflicts (generally on startup or loading screens, though) and overlays from graphics tweaking/monitoring programs or chat programs can also cause issues. There is a preference in Acrobat to Always send crash reports automatically to Adobe. Engineering team might want to contact you to collect more information, or the team can notify you of a fix or a workaround via email. Even if exact sequence of steps is not known, provide as much detail as you can about what you were doing when the problem occurred.įor example, what operation were you performing when the problem occurred? What type of document were you using? Did you recently use any plug-ins? If the problem is specific to a particular file, feel free to share the file via Adobe Document Cloud, Adobe Creative Cloud, Dropbox, or some other file sharing service and include a link to the file in the problem description. If you can consistently reproduce the problem with specific steps, list the steps in detail. The following information is required when you submit the logs to Adobe Support:
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